Monique R. Herena
Chief Colleague Experience Officer
Monique Herena is the Chief Colleague Experience Officer at American Express. As CCEO, Monique is responsible for all aspects of colleague experience strategy, including talent management, leadership development and compensation and benefits. Monique leads all colleague experience functions globally. As part of the Executive Committee, Monique works closely with the CEO and other Executive Committee members to ensure we continue to build a culture that attracts, retains and develops the best colleagues. Monique joined American Express from BNY Mellon, where she was CHRO and Senior Executive Vice President, Human Resources, Marketing and Communications since 2014. She worked closely with the CEO and senior management team to lead the development and execution of a business and culture transformation strategy that has made the bank more competitive in the market for talent. Prior to BNY Mellon, Monique was at PepsiCo for 13 years where she served in a number of increasingly senior HR leadership roles, including assignments in Dubai and Chicago, as well as in their Purchase, NY headquarters. Her career also included several years at both Honeywell and The Quaker Oats Company, where she held leadership roles in a wide range of HR disciplines. She began her career as an executive retained search and organization change consultant. Monique sits on both the Executive Committee and the Board of Directors of the Human Resources Policy Association, a leading professional organization. She is also a Board member of the Girl Scouts of Greater New York and co-leads their Strategic Development Committee. She holds a B.A. in communication studies from the University of Wisconsin – Parkside, and two Masters of Arts degrees, one in Communications Studies from Northern Illinois University and one in Organization Psychology and Change Leadership from Columbia University.